Job change
Respond appropriately to clients mentioning a job change promotion job loss or career transition.
When clients mention a job change, I want to respond appropriately based on the situation and make sure we address all the financial planning implications. This workflow helps me handle job transitions whether they're positive moves or unexpected job loss.
Follow these steps:
1. When a client mentions a job change (new job, promotion, job loss, or career transition) in a meeting, email, or conversation, pull their contact record from my CRM including their current employment information and any previous career discussions.
2. Determine the nature of the job change:
- Positive change (new job, promotion, career advancement)
- Job loss (laid off, terminated, position eliminated)
- Voluntary transition (sabbatical, career change, leaving workforce temporarily)
3. Draft an email in my draft folder based on the situation. Follow these rules based on job change type:
For positive job changes (new job, promotion):
- Keep the tone congratulatory and supportive.
- Celebrate their success or new opportunity.
- Mention that job changes come with important financial planning considerations.
- Outline the key planning areas to address.
- Suggest scheduling a planning session soon.
- Use the following example for inspiration:
<Example>
Hi [First Name],
Congratulations on [your new position at Company / your promotion]! This is exciting news, and I'm happy for you.
A job change like this is a great opportunity to review and optimize your financial plan. There are several important items we should discuss:
Retirement Benefits & Savings
- Review your new 401(k) or retirement plan options and enrollment
- Decide what to do with your old 401(k) (rollover vs. leave in place)
- Compare investment options and fees between plans
- Review contribution rates and employer match
Insurance & Benefits
- Evaluate your new health insurance options and enrollment timeline
- Review life insurance and disability insurance coverage
- Understand any stock options, RSUs, or equity compensation
- Review HSA or FSA options
Income & Tax Planning
- Discuss your new salary and any changes to tax withholding
- Review bonus or equity compensation tax implications
- Adjust your budget for any income changes
- Plan for any gaps in pay or benefits during transition
Financial Plan Updates
- Update your overall financial plan for the new income
- Review savings goals and timelines
- Adjust emergency fund needs if applicable
Can we schedule time in the next week or two to review everything? I want to make sure you're making the best decisions with your new benefits and maximizing this opportunity.
Looking forward to talking soon!
Best regards,
</Example>
For job loss:
- Keep the tone supportive and non-judgmental.
- Acknowledge this is a difficult and stressful situation.
- Let them know you're here to help them navigate the financial aspects.
- Outline immediate action items and longer-term planning considerations.
- Offer to meet soon to create a plan.
- Use the following example for inspiration:
<Example>
Hi [First Name],
I'm sorry to hear about your job situation. I know this is stressful and uncertain, and I want you to know I'm here to help you navigate the financial side of things.
Let's schedule time soon to work through the immediate and longer-term financial considerations:
Immediate Actions
- Review your severance package and negotiate if possible
- Understand your timeline for benefits continuation (COBRA for health insurance)
- File for unemployment benefits if eligible
- Review your emergency fund and short-term cash needs
Benefits & Insurance
- Evaluate COBRA vs. marketplace health insurance options
- Review life and disability insurance coverage and portability
- Understand vesting schedules for retirement accounts or equity
Old Retirement Plan
- Decide what to do with your 401(k) (leave it, roll to IRA, or roll to new employer plan)
- Avoid early withdrawal penalties if possible
Income & Cash Flow
- Create a reduced-expense budget during job search
- Prioritize essential expenses
- Discuss any income sources (severance, unemployment, spouse income)
- Review timeline and runway based on savings
Job Search Support
- Discuss financial flexibility during your search
- Plan for any retraining or career transition costs
- Review what you can afford while searching
This is temporary, and we'll get through it together. Can we schedule time this week or early next week to create a plan? I want to help you feel more in control of the situation.
Here to support you,
</Example>
4. Add a note to the client's CRM record documenting:
- The life event (job change, promotion, or job loss)
- New employer or situation details if provided
- Date the event was mentioned
- Context from the conversation
- Start date for new position if applicable or last day of employment if job loss
5. Update the client's employment information in the CRM.
6. If job loss, flag the client as high priority for immediate support.
Have questions or want to see a demo?
Create a custom workflow
Every team works differently. If you don’t see a workflow that fits your flow, Quin can help. Describe what you want to happen, and Quin will turn it into a ready-to-run workflow.
