Zendesk

Connect Zendesk to Quin and support context stays available where the conversation is happening: ticket history pulled up mid-call, Help Center answers found without switching tabs, and new tickets created from what a customer describes.

What you can do with Zendesk and Quin

• Search Help Center articles during a call.
  Ask Quin to find documentation on a topic, and it returns matching articles with links ready to send.
• Pull ticket history into a live conversation.
  Search tickets by requester, assignee, or status, or pull the full comment history on one ticket, without leaving the call.
• Create tickets from what comes up in a meeting.
  An issue mentioned outside the support queue becomes a ticket with the account, detail, and timing attached, the same day.
• Update existing tickets during or after a call.
  Add new information, change status, reassign, or adjust priority to match what was just discussed.
• Catch related tickets on the same account.
  Notice a pattern, like a fix that didn't hold, instead of re-diagnosing an issue from scratch.
• Set guidelines for when a call should create a ticket versus update one.
  Keep new tickets and updates routed the way your team already works.

Who this helps most

• Support reps fielding customer questions live, where the documented answer already exists but finding it mid-call otherwise means putting someone on hold.
• Account managers who hear issues outside the ticket queue, since a problem mentioned on a check-in call needs to reach support the same day, not whenever someone remembers to write it up.
• Teams trying to spot patterns across tickets, where three customers hitting the same bug in one week only becomes visible if every call gets logged.

How this shows up day to day

• A customer asks how to export their account data.
  The rep asks Quin to find the article, confirms it matches, and sends it along with the ticket note instead of explaining the steps from memory.
• A customer mentions a reporting issue during a quarterly check-in.
  Quin creates a ticket describing the issue and assigns it to the team that owns reporting, so it reaches support that day.
• A customer calls about an integration that's broken for the second time.
  Quin pulls up two earlier tickets showing the same issue, and the rep addresses why the first fix didn't stick instead of starting over.

Frequently asked questions

What happens when I connect Zendesk?
Quin can search tickets and Help Center articles, and create or update tickets, based on what's discussed in meetings or asked directly.

Can Quin tell me if an issue already has an open ticket?
Yes. Asking Quin to check before creating a new one helps avoid duplicate tickets for the same issue.

Does Quin only work with Help Center articles that are published?
Yes. Quin surfaces whatever is currently published, so keeping articles up to date matters for the answers it returns.

Is my Zendesk data kept private and secure?
Yes. Quin is SOC 2 Type II certified and encrypts data in transit and at rest, the same standard applied across every integration, not just Zendesk.

Does Quin replace Zendesk?
No. Zendesk stays the system of record for support tickets and documentation. Quin keeps it current from your conversations, but Zendesk remains where support work is tracked.