Auto follow-ups

Quin tracks your sent emails and drafts timely follow-ups to keep conversations moving.

Auto Follow-ups monitors messages you've sent to external contacts and creates follow-up draft emails when you haven't received a response. Follow-ups appear in your Drafts folder with personalized reminders that reference the original conversation.

How to set it up

1. Turn on Auto Follow-ups in Account Settings → Email Assistant
2. Add auto follow-up guidelines to customize timing and tone (optional)
   • Guidelines let you adjust when follow-ups are created and what they say, like "Send after 5 days instead of 7" or "Keep it short and polite"

What to expect

Quin monitors your sent emails to external contacts and tracks responses. When 7 days pass without a reply, Quin drafts a follow-up message that references the original conversation and politely prompts for a response.

The follow-up draft appears in your email Drafts folder for you to review, edit if needed, and send when ready. Nothing goes out without your approval.

Important to know

Follow-ups are only for external contacts
‍Quin never creates follow-ups for internal team members or colleagues.

Mass emails are excluded
‍Quin will create follow-ups for the first 10 people who receive a message with the same subject line. After that, Quin stops creating follow-ups to avoid treating it as a mass email and using unnecessary credits.

Default timing is 7 days
‍You can adjust this through guidelines based on recipient type or urgency.

Troubleshooting

Follow-up drafts aren't being created

• Verify Auto Follow-ups is turned on in Email Assistant settings
• Check that 7 days have passed since you sent the original email
• Confirm the recipient is an external contact
• Make sure the original email was sent (not just saved as a draft)
• Verify the email wasn't sent to more than 10 people with the same subject line

Follow-ups are being created too soon or too late

• Add guidelines to specify timing, like "Wait 5 days before following up"
• Review any existing guidelines that might override the 7-day default

Too many follow-up drafts are being created

• Add guidelines that specify when not to create follow-ups, like "Don't follow up on introduction emails"
• Review your Drafts folder regularly and delete follow-ups you don't need
• Adjust timing in guidelines to reduce frequency