Trust & security

Quin is built with enterprise-grade security and compliance at its core. Your data is encrypted, protected, and never used to train AI models. We maintain SOC 2 compliance, GDPR standards, and a 99.9% uptime guarantee to keep your work safe and accessible.

For complete details about our security practices, visit our Security page.

How Quin protects your data

Encryption everywhere
‍All customer data is encrypted at rest using AES-256 and in transit using TLS. Only authorized team members can access sensitive data through multi-factor authentication and role-based access controls.

Your data stays private
‍Quin never uses your inputs, outputs, or uploaded files to train AI models. Your information is processed only to deliver the services you request and is securely stored on AWS infrastructure in the United States.

Enterprise compliance
‍Quin maintains SOC 2 compliance, follows GDPR requirements for data protection, and participates in the EU-U.S. and Swiss-U.S. Data Privacy Frameworks for cross-border data transfers.

Reliable uptime
‍Quin guarantees 99.9% uptime through our SLA. We maintain disaster recovery systems, backups, and redundancy as part of our Business Continuity Plan to ensure service availability.

Proactive monitoring
‍We use Vanta to track SOC 2 compliance, Aikido to scan our codebase, and conduct ongoing internal audits. Our incident response process detects, contains, and resolves security issues quickly.

Data retention and deletion

Customer data is retained only as long as necessary to provide Quin's services. You can request deletion of your data at any time by contacting help@heyquin.io. When data is no longer needed, it's securely deleted from our systems.

Incident response

If a security incident occurs, our team immediately detects and contains the issue, investigates the root cause, and restores normal operations. If customer data is impacted, affected users are notified within 72 hours in compliance with GDPR requirements.

Common questions

Who can access my data?
‍Only Quin's internal team can access sensitive systems, secured through multi-factor authentication and role-based permissions. Access is limited to what's necessary to provide and support our services.

Where is my data stored?
‍All customer data is securely hosted on AWS infrastructure in the United States. Cross-border transfers from the EU and Switzerland are protected under the EU-U.S. and Swiss-U.S. Data Privacy Frameworks.

Is Quin GDPR compliant?
‍Yes, Quin follows GDPR requirements for data protection, including the right to access, correct, and delete your personal data. Our Data Processing Agreement outlines these protections in detail.

What security certifications does Quin have?
‍Quin is SOC 2 compliant and continuously monitors compliance through Vanta. We conduct regular internal audits to maintain security standards.

How do I report a security concern?
‍Contact our security team at help@heyquin.io with any security questions or concerns. We take all reports seriously and respond promptly.

Learn more

For comprehensive information about Quin's security practices, infrastructure, compliance certifications, and policies, visit our Security page.