Fix common issues overview

This page helps you resolve common issues with Quin. Browse the topics below to find solutions for error messages, missing updates, integration problems, and other technical issues.

Common troubleshooting topics

Understanding error messages - Learn what different error messages mean and how to resolve them.

Quin is saying it did something it didn't - Fix issues where Quin reports completing actions that didn't actually happen.

Updates aren't appearing - Troubleshoot missing CRM updates, tasks, or meeting notes.

Texts aren't going through - Resolve problems with SMS messages not sending or being received.

Integration won't connect - Fix connection issues with your CRM, calendar, or other integrated tools.

Quin won't join my meetings - Troubleshoot issues with Quin’s notetaker not appearing in your meetings.

Before contacting support

If you're experiencing an issue not covered in these pages, try these steps:

1. Check your internet connection
2. Refresh your browser
3. Verify your integrations are still connected in Account settings
4. Log out and log back in to Quin

If the problem persists after trying these steps, contact support with details about what you were trying to do and what happened instead.